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Pools 101

Pools 101 [Infographic] - Pool Renovation Process

[Infographic] – Pool Renovation Process

UV PoolsMarch 22, 2017Pool Renovations

UV Pools

4.7

Based on 47 reviews

Trev Stefanko

19:04 15 Sep 20

USE A DIFFERENT COMPANY BUYER BEWARE SUPER SLOW AFTER SERVICE I... had UV Pool Come out June 26th 2020 to install a new liner amongst a few other things. One of the employees who was working on the staircase drilled 3 EXTRA holes in the staircase/concrete that caused the pool to leak for well over a month because UV was to busy to come back or just simply didn't care. I lost the water I paid to trucked in, the chemicals and my yard was soaking wet for well over a month. Dale doesn't seem to care about any of the above and thinks that's apart of the process and I shouldn't be reinstated for my loss of water, time and chemicals. The day after the install I called and left a voicemail first thing in the morning because the chlorinator that Dale installed was leaking in THREE spots and I thought that's why I was losing 2 inch of water out of my pool a day to only get an email back four days later asking for a 5 star rating on google and the rest of the money owning. Long of the short Dale is saying the holes in the staircase must be a manufacture defect and they were always there. ( I HAVE THE EMAIL FROM HIM STATING SO) I've never had any issues with my staircase and I literally passed Jordan an extension cord to plug in his drill to install a new bottom staircase cover. Jordan was working on my staircase installing a new strip along the bottom of the staircase and guess where i have 3 issues. Even though I have It all on camera and photos of the staircase the day before with ZERO holes. I was there with my brother watching/helping from start to finish and Dale won't accept his team made a mistake. BUT WAIT IT GETS WORSE... Dale used the WRONG PRODUCT TO PATCH the staircase/concrete and told me how great of a patch it is. I asked Dale what he patched my pool with and his response was "I have no idea" Sure enough his team used the wrong product to patch my pool. Dale consulted with the manufacture and another pool company (KREVCO) on how to patch the staircase/concrete they drilled into 3x. Dale now wants to come back for the third time to re drill the product out and re re patch the staircase/concrete. Dale's STORY HAS CHANGED LITERALLY THREE TIMES NOW and is currently a legal matter. Luckily enough I only put half the money down with this CROOK. I have caught Dale in five different lies and is it hard to do business with someone you CAN'T TRUST. Dale came to my house at 930 pm Monday night to collect the rest of the money. I said to Dale you're here to smooth talk me and collect the rest of check not to make these issues better. Dales response was "No that's not why I'm here" i asked why are you here then and he remained quite. why else would you show up a month and a half later at 930pm... Dale isn't willing to budge on price or take responsibility for what his crew did and thinks I should carry all the risk with potentially having to replace the concrete stairs after his crew drilled into the staircase 3x. New stairs are only $8000-$10,000. *** I ADDED A PICTURE TO SHOW NO HOLES ON THE BOTTOM OF THE STAIRCASE BEFORE UV POOLS CAME TO INSTALL.DALE STILL WON'T OWN UP TO THE DAMAGES.read more

raj dhillon

18:35 11 Jul 20

Great people. They got the work done in minimal time and were very friendly when they came. They also had better... pricing compared to other liner replacement places... Overall really loved the experience with themread more

Judy Ahrens-Townsend

18:23 20 Jun 20

From our initial contact all of our dealings with UV Pools staff have been outstanding. We required a fairly major... pool renovation with a number of questions, concerns and unknowns at the start. We sought 6 quotes. It was at the quoting process that UV separated themselves from the others because of their knowledge, explanations and thoroughness. We really felt that we received details and explanations from competent experts, along with discussions of options and possible issues to consider, which we did not get from the others. We very much appreciated this customer engagement, not only from the start, but throughout the project. When it came time for the renovation to go ahead we were amazed at how organized and efficient the whole team was. We received daily communication to let us know what was going to be happening and what time staff would be arriving. On the day the new pool liner was installed it was fun to watch the team in action. We LOVE our new pool liner. It’s stunning!! On advice we went ahead with the automatic chlorinator and the ultra violet sanitizer system. We would highly recommend UV Pools for service which is honest, upfront, responsive, competent and high quality, with great after installation support and follow up. Thank you UV team.read more

BA Wilson

16:44 09 Jun 20

Dale, Jen, and team perfectly coordinated and executed the replacement of our 18 yr old inground pool liner.... Workmanship was great, and the cost came in as estimated. Super team of workers with good skills and work ethic. Would definitely recommend them for any major pool job. Thx UVpools!!!read more

Peter Fast

18:51 08 Jun 20

The experience with UV Pools was phenomenal and flawless. Their professionalism and hard work was incredible. I had one... consultation with the owner, Dale, he took great care in figuring out what we needed, he answered questions clearly and drafted up a quote. Once we hired them they were able to get to our house a week earlier then expected and the UV Pool team was amazing. They worked hard, enjoyed our kids and dog, and had everything done in a week. Every promise given was kept and our pool looks beautiful. They cleaned up the site, explained how to use our new skimmer, pump, etc. and were a joy. I wouldn't hesitate a minute to use them again...in fact, UV Pools will be the company we will continue to deal with. Highly recommend hiring them. Awesome work! Enjoy the photos...before...during...and after!read more

Ken Grove

12:12 02 Jun 20

The crew was very efficient, Hard working, professional start to finish, left each day cleaning up yard and driveway,... very prompt and responsive, completed renovation work quickly and the “new” 40 year old pool looks great and functions well. Highly recommend.read more

Lauren Hope

00:27 24 May 20

Thank you to UV Pools for friendly, prompt, and very well priced service! Upon opening this year, our pool pump died.... Our regular pool company was very disappointing to deal with, and we were left to make a decision about ordering online from Ontario, or looking around for a reasonable price locally on a Pentair VS Pump. Some local companies were charging up to a $1000 more on the same product! Julia came back with a very fair price and we were so happy we could afford to shop local. Meet our new pool pump - we lovingly refer to her as Julia, the one who saved our summer. Thanks again!read more

linda baker

14:07 09 May 20

We had the pros from UV Pools out in the fall of 2019 to quote us on a new liner. They cam back and started the work at... the end of April. Everyone was very polite, the cleaned up after themselves and were mindful of the fact we had a dog & small kids to keep out of the pool area. I appreciated the detailed quote and the time they took to answer questions. I was surprised how quickly the liner went in after they pumped the old water out and removed the old liner. Very impressed. I would highly recommend and we can't wait to use it when the weather warms up.read more

Nick H

21:45 04 Dec 19

Time finally came to have work done on the pool and there was only one company I wanted to deal with. Dale, Julie and... the crew made sure I did not regret my decision. New pool liner, Rubaroc, pool pump and sand filter, the back yard has new life. I also have to mention Frank who made sure the sand filter, pool pump and plumbing was installed correctly.read more

James Friesen

19:58 04 Oct 19

Dale and his crew did an amazing job. We had a major pool overhaul done. New liner, put in stairs, put in a new slide,... Rubaroc put all around the pool, new plumbing with filtration system and a UV Filter. He went over everything with us about what was needed to be done and what we did not need done.We had another pool company come down to give us quotes and discuss our needs. The other company said that they would break up all the concrete and re-pour everything. When Dale came down, he said that doing that would be a waste because 90% of our concrete was in great shape. He explained how he would cut out the parts that were breaking up and just pour that fresh concrete where it was needed. This saved us quite a bit of money.Also, we said we wanted a quote for replacing our pool heater as we had a heat pump and wanted to go to gas. Dale looked at our heat pump and recommend that we keep the one we had because it will be a lot cheaper to run and the one we had was a really good heater and is still in great shape. The other company we had down said that they could replace it, no problem, and added about $10,000 onto their quote.Other than that, their quote was very reasonable, they showed up when they said they would and did a great job. They cleaned up everything when they were finished and left the place spotless. There were a couple of days when they fell behind schedule because of rain or storms, but they always called to let us know that they were delayed.Just one word on their filteration system they installed. Amazing. We were blown away by the way it kept the pool free of debris. Our yard is surrounded by trees and normally we use our leaf skimmer net daily. This last summer, I only used it a couple of time, and that was only after a very windy or stormy day.We would definitely use them again in the future and would recommend them to anyone.read more

Suzanne Wiebe

17:15 23 Sep 19

Al and I had a pool liner replacement done on our pool with UV Pools. We are so happy we chose this company. Dale,... Julie and all his team did A1 work in a timely fashion. They are very efficient and knowledgeable. We always felt they had our interest at heart. We have total confidence in them and would definitely recommend them.read more

Wensi Heran

01:32 13 Sep 19

Excellent company! Dale is really professional and cares his customers. I recommend his company to anyone who need to... renovate the pools. Thank you for installing the cover and the heater for us. We enjoy our pool so much this summer.read more

Maya Kotecha

13:04 29 May 19

They replaced our pool liner and added a UV light unit to our system. They were very responsive and professional! I... highly recommend using them. Julie was great to work with.read more

Ron MacLean

01:23 25 Sep 18

We really love our pool renovation, Dale and the team did a fantastic job! We got all new plumbing, heater, sand... filter, UV filtration system,new liner and metal on the walls, winter safety cover, rubberoc, and the list goes on and on. Communication was great, and the renovation was completed basically on time with only a slight delay beyond their control. We cant wait to enjoy our new backyard next summer! We will definitely recommend UV Pools to our friends and family!read more

Keri Joss

14:03 12 Sep 14

We were very happy to find UV Pools and even more impressed after our first encounter with Dale. He was quick to come... out and speak with us, listen to our needs & wants, offer his professional opinions and was quick to respond with detailed quote we could understand. Dale & his crew were equally as professional when it came to getting down to the task at hand with the tear out and re-build of our space. The team was respectful, courteous and available thru the entire project. Quality workmanship and commitment to a quality product was evident. Our pool is amazing! UV Pools were exceptional and we would highly recommend them to anyone.Trevor & Keri Jossread more

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