Sarah A
19:14 26 Sep 22
Julie, Dale, Frank, Brandon, and the entire team at UV Pool went above and beyond. Everyone was super helpful. Communication was outstanding. Every crew member was punctual, professional, and respectful. Our renovation was completed efficiently, on budget, and in only a few days. UV was a pleasure to work with and we highly recommend them for your pool repair or reno!
Gary Bnaner
15:22 01 Aug 22
From the quote process to the final walkthrough the communication was great. Crew was knowledgeable and explained everything going on very well. Pool looks and works like new after 20 years.
Lynn Lessard
19:11 22 Jul 22
I had my pool liner replaced by UV Pools. Dealing with this company was a pleasant flashback to what business was like in the pre-pandemic world. Julie and the staff were incredible. My pool liner was measured, ordered, installed and the pool refilled in record time. The company is highly organized and efficient. I was concerned about potential damage to my landscaping but there was no sign that a crew had even been in my yard. I can’t imagine how this job could have been done in better fashion. My expectations were exceeded . UV Pools has incredible well trained, pleasant and knowledgeable staff. I highly recommend this company. They are the best.
Matthew David
13:14 12 Jul 22
Extremely impressed with the multiple crews we had on site to look after renovating our pool from start to finish. Communication from emails, calls and texts was by far top notch! Highly recommend UV Pools!
Randy Mutchmor
18:20 21 Oct 21
The team at UV pools did a fantastic job replacing our liner. Everything was on-time and on-budget, and the were very respectful of our property. Thanks again for the great work, we can't wait to use it next summer!
Mike Knight
23:58 28 Sep 21
UV Pools just completed a full reno on our inground pool. Their workmanship was impeccable. The crew was prompt, courteous and professional. They answered any questions we had during the entire process. Everything that we were told about the entire project happened without any issues. Great job! Excellent company! Thanks UV Pools
Michelle
02:35 24 Sep 21
We were told by one company that our pool is an old "Trojan" aluminum pool that couldn't be saved so we should prepare to fill in the hole with mud....I"m thrilled to say Dale Julie and the team proved them wrong! A neighbour also recommended UV Pools to us and we're astonished by how quickly and seamlessly the work was completed from start to finish. Keep up the great work saving people's older pools that still have many years of life left in them. We appreciate all that you do!
James Freeman
03:16 13 Aug 21
From our first meeting to get an assessment and quote, to the job completion, we were extremely impressed with UV pools.Their professionalism and dedication to craft was evident. Strong work ethic!! The work crews knew their individual tasks, and worked like a well oiled machine! They were all very friendly and polite.The finished job, (new liner, concrete work etc) was completed on time and under budget, and the finished result is wonderful!!We would strongly recommend giving UV Pools a call.
Maurice Perko
15:26 05 Aug 21
I called Dale in the fall of 2020 for an estimate to replace an aging 20 year old liner. He responded promptly and by March of this year as soon as all the ice was gone, Julie called that they were ready to start repairs. By end of April all renovations were complete, workmanship was excellent and communication with Julie through out the process was outstanding.I would highly recommend UV Pools.
James N
22:04 27 Jul 21
From start to finish UV Pools demonstrated professionalism. From assisting in selecting a liner right up to installation day they were great. I was very impressed by the quality and efficiency of their liner replacement process and their friendly staff.
Scott Chabluk
01:17 07 Jul 21
We had UV Pools rebuild our in-ground Pool with everything, including Liner, Coping, ground shaping, Skimmer, and all plumbing. 7 days from start to finish! Always cleaning up after themselves, working their butts off in some pretty intense heat...from the Office and Estimators to the guys in the field - these guys were FANTASTIC! I can't recommend them highly enough - Best of the Best!
geigerwolf
21:40 24 Jun 21
UVPools did a complete redo of our pool. Everything except digging the hole. New floor, liner, equipment, pipes, coping the works.UV Pools, are professional, honest, accurate and respectful. All their staff were friendly, the work was on time, on budget and exemplary quality.
04srt4champ
06:28 27 May 21
Bought a house with a beat up in ground pool, I called uv pools and hired them to install a new liner a heater and a pump. They were done in 2 days, they also fix the concrete of your pool before installing the liner and install a new skimmer. They can also install pool lights and make walk in steps if you so desire.Dale is a genius when it comes to pools and also fair, Julie is most likely who you will deal with and she's also very knowledgeable and professional.Whenever I have trouble with the money pit uv pools is my first call.
Lisa Light
01:39 20 Nov 20
UV Pools completed a pool renovation for us in May 2020. Dale, owner, provided exceptional service from start to finish. The renovation was completed on time, workmanship was excellent and communication through out the process was outstanding. Julie was available to answer any questions we had and kept us informed every step of the way. Every employee of UV Pools arrived on time, worked hard and behaved in a courteous and respectful manner. We highly recommend UV Pools!
DAVID BOOTH
15:59 07 Nov 20
UV Pools gave our pool a new life with a new liner this summer ! They installed it earlier than expected, and were excellent at communicating though the whole process! The follow up was also great after. Would def recommend . Thanks UV
Nelson Vieira
23:05 06 Nov 20
The staff was excellent to communicate with. They were very informative and quick to respond. The crew was extremely efficient and organized. Just check out my before and after pictures. Would highly recommend UV Pools!
Josh Cheater
20:41 06 Nov 20
When we bought our House in the fall of 2017 we were told that the pool liner was replaced in 2015. When we opened the pool in the spring we realized that the company that had done it had done a very poor job. Flash forward to spring 2020 and the liner was falling apart. We made the tough decision to get it replaced even though it was only 5 years old. I got a number of quotes from pool companies in the city and it was clear to me that Dale and his team were best suited to take care of us! They found that our old liner had been cut to fit and it still wasn't even fitting properly. We had them restore the crumbling pool floor, replace the liner, skimmer, jets and pluming. They carefully measured our pool and had a liner made it fit perfectly with no cutting. When they installed it, it fit perfectly and looks amazing! They brought our 1970's pool back to its original charm, but likely even better than when it was new! We couldn't be happier with Dale, Julie and the entire team at UV Pools for the amazing job they did. They worked to stay within our budget and and the finished product turned out better than I could have imagined. We are so happy we went with UV pools and will definitely use them again for any of our pool needs.
Terry and Heidi
03:52 31 Oct 20
Doing a big pool reno can be unnerving but Dale and staff made it feel like it was nothing. Dale explained, in detail the process from who, what, when, how and why so we understood everything. The crew was great. They worked hard, answered our questions, offer opinions and advice and entertained us with their music and dancing. The experience was much better than expected and would definitely recommend them!
Nancy Wong-Mitchell
13:45 28 Oct 20
UV Pools replaced our pool liner, light & cover for us. We are very pleased with the work they did. The staff were efficient, friendly and accommodating. We highly recommend them!
Leslie Wirth
17:25 12 Oct 20
Work was completed on time, the staff was extremely helpful and professional. The work was done in the fall so I will have to wait until next spring to see if there are any issues. Right now though I am completely satisfied with UV Pools and would recommend them.
Trev Stefanko
19:04 15 Sep 20
USE A DIFFERENT COMPANYBUYER BEWARESUPER SLOW AFTER SERVICEI had UV Pool Come out June 26th 2020 to install a new liner amongst a few other things. One of the employees who was working on the staircase drilled 3 EXTRA holes in the staircase/concrete that caused the pool to leak for well over a month because UV was to busy to come back or just simply didn't care. I lost the water I paid to trucked in, the chemicals and my yard was soaking wet for well over a month. Dale doesn't seem to care about any of the above and thinks that's apart of the process and I shouldn't be reinstated for my loss of water, time and chemicals. The day after the install I called and left a voicemail first thing in the morning because the chlorinator that Dale installed was leaking in THREE spots and I thought that's why I was losing 2 inch of water out of my pool a day to only get an email back four days later asking for a 5 star rating on google and the rest of the money owning. Long of the short Dale is saying the holes in the staircase must be a manufacture defect and they were always there. ( I HAVE THE EMAIL FROM HIM STATING SO) I've never had any issues with my staircase and I literally passed Jordan an extension cord to plug in his drill to install a new bottom staircase cover. Jordan was working on my staircase installing a new strip along the bottom of the staircase and guess where i have 3 issues. Even though I have It all on camera and photos of the staircase the day before with ZERO holes. I was there with my brother watching/helping from start to finish and Dale won't accept his team made a mistake.UV Pools will supply and install new stair sealing and terminating strips to ensure that your new pool liner is watertight. The supplied product will include two (2) sets of gaskets, three (3) piece sealing strips, and three (3) piece covering strips that work to conceal screws. During this process, we will accurately drill the blank strips out to match them to the original factory screw hole locations.BUT WAIT IT GETS WORSE...Dale used the WRONG PRODUCT TO PATCH the staircase/concrete and told me how great of a patch it is. I asked Dale what he patched my pool with and his response was "I have no idea" Sure enough his team used the wrong product to patch my pool. Dale consulted with the manufacture and another pool company (KREVCO) on how to patch the staircase/concrete they drilled into 3x. Dale now wants to come back for the third time to re drill the product out and re re patch the staircase/concrete. Dale's STORY HAS CHANGED LITERALLY THREE TIMES NOW and is currently a legal matter. Luckily enough I only put half the money down with this CROOK. I have caught Dale in five different lies and is it hard to do business with someone you CAN'T TRUST. Dale came to my house at 930 pm Monday night to collect the rest of the money. I said to Dale you're here to smooth talk me and collect the rest of check not to make these issues better. Dales response was "No that's not why I'm here" i asked why are you here then and he remained quite. why else would you show up a month and a half later at 930pm... Dale isn't willing to budge on price or take responsibility for what his crew did and thinks I should carry all the risk with potentially having to replace the concrete stairs after his crew drilled into the staircase 3x. New stairs are only $8000-$10,000.*** I ADDED A PICTURE TO SHOW NO HOLES ON THE BOTTOM OF THE STAIRCASE BEFORE UV POOLS CAME TO INSTALL.DALE STILL WON'T OWN UP TO THE DAMAGES.
raj dhillon
18:35 11 Jul 20
Great people. They got the work done in minimal time and were very friendly when they came. They also had better pricing compared to other liner replacement places... Overall really loved the experience with them
Judy Ahrens-Townsend
18:23 20 Jun 20
From our initial contact all of our dealings with UV Pools staff have been outstanding. We required a fairly major pool renovation with a number of questions, concerns and unknowns at the start. We sought 6 quotes. It was at the quoting process that UV separated themselves from the others because of their knowledge, explanations and thoroughness. We really felt that we received details and explanations from competent experts, along with discussions of options and possible issues to consider, which we did not get from the others. We very much appreciated this customer engagement, not only from the start, but throughout the project. When it came time for the renovation to go ahead we were amazed at how organized and efficient the whole team was. We received daily communication to let us know what was going to be happening and what time staff would be arriving. On the day the new pool liner was installed it was fun to watch the team in action. We LOVE our new pool liner. It’s stunning!! On advice we went ahead with the automatic chlorinator and the ultra violet sanitizer system. We would highly recommend UV Pools for service which is honest, upfront, responsive, competent and high quality, with great after installation support and follow up. Thank you UV team.
BA Wilson
16:44 09 Jun 20
Dale, Jen, and team perfectly coordinated and executed the replacement of our 18 yr old inground pool liner. Workmanship was great, and the cost came in as estimated. Super team of workers with good skills and work ethic. Would definitely recommend them for any major pool job. Thx UVpools!!!
Peter Fast
18:51 08 Jun 20
The experience with UV Pools was phenomenal and flawless. Their professionalism and hard work was incredible. I had one consultation with the owner, Dale, he took great care in figuring out what we needed, he answered questions clearly and drafted up a quote. Once we hired them they were able to get to our house a week earlier then expected and the UV Pool team was amazing. They worked hard, enjoyed our kids and dog, and had everything done in a week. Every promise given was kept and our pool looks beautiful. They cleaned up the site, explained how to use our new skimmer, pump, etc. and were a joy. I wouldn't hesitate a minute to use them again...in fact, UV Pools will be the company we will continue to deal with. Highly recommend hiring them. Awesome work! Enjoy the photos...before...during...and after!
Ken Grove
12:12 02 Jun 20
The crew was very efficient, Hard working, professional start to finish, left each day cleaning up yard and driveway, very prompt and responsive, completed renovation work quickly and the “new” 40 year old pool looks great and functions well. Highly recommend.
Lauren Hope
00:27 24 May 20
Thank you to UV Pools for friendly, prompt, and very well priced service! Upon opening this year, our pool pump died. Our regular pool company was very disappointing to deal with, and we were left to make a decision about ordering online from Ontario, or looking around for a reasonable price locally on a Pentair VS Pump. Some local companies were charging up to a $1000 more on the same product! Julia came back with a very fair price and we were so happy we could afford to shop local. Meet our new pool pump - we lovingly refer to her as Julia, the one who saved our summer. Thanks again!
linda baker
14:07 09 May 20
We had the pros from UV Pools out in the fall of 2019 to quote us on a new liner. They cam back and started the work at the end of April. Everyone was very polite, the cleaned up after themselves and were mindful of the fact we had a dog & small kids to keep out of the pool area. I appreciated the detailed quote and the time they took to answer questions. I was surprised how quickly the liner went in after they pumped the old water out and removed the old liner. Very impressed. I would highly recommend and we can't wait to use it when the weather warms up.
Nick H
21:45 04 Dec 19
Time finally came to have work done on the pool and there was only one company I wanted to deal with. Dale, Julie and the crew made sure I did not regret my decision. New pool liner, Rubaroc, pool pump and sand filter, the back yard has new life. I also have to mention Frank who made sure the sand filter, pool pump and plumbing was installed correctly.
James Friesen
19:58 04 Oct 19
Dale and his crew did an amazing job. We had a major pool overhaul done. New liner, put in stairs, put in a new slide, Rubaroc put all around the pool, new plumbing with filtration system and a UV Filter. He went over everything with us about what was needed to be done and what we did not need done.We had another pool company come down to give us quotes and discuss our needs. The other company said that they would break up all the concrete and re-pour everything. When Dale came down, he said that doing that would be a waste because 90% of our concrete was in great shape. He explained how he would cut out the parts that were breaking up and just pour that fresh concrete where it was needed. This saved us quite a bit of money.Also, we said we wanted a quote for replacing our pool heater as we had a heat pump and wanted to go to gas. Dale looked at our heat pump and recommend that we keep the one we had because it will be a lot cheaper to run and the one we had was a really good heater and is still in great shape. The other company we had down said that they could replace it, no problem, and added about $10,000 onto their quote.Other than that, their quote was very reasonable, they showed up when they said they would and did a great job. They cleaned up everything when they were finished and left the place spotless. There were a couple of days when they fell behind schedule because of rain or storms, but they always called to let us know that they were delayed.Just one word on their filteration system they installed. Amazing. We were blown away by the way it kept the pool free of debris. Our yard is surrounded by trees and normally we use our leaf skimmer net daily. This last summer, I only used it a couple of time, and that was only after a very windy or stormy day.We would definitely use them again in the future and would recommend them to anyone.
Suzanne Wiebe
17:15 23 Sep 19
Al and I had a pool liner replacement done on our pool with UV Pools. We are so happy we chose this company. Dale, Julie and all his team did A1 work in a timely fashion. They are very efficient and knowledgeable. We always felt they had our interest at heart. We have total confidence in them and would definitely recommend them.
Wensi Heran
01:32 13 Sep 19
Excellent company! Dale is really professional and cares his customers. I recommend his company to anyone who need to renovate the pools. Thank you for installing the cover and the heater for us. We enjoy our pool so much this summer.
Maya Kotecha
13:04 29 May 19
They replaced our pool liner and added a UV light unit to our system. They were very responsive and professional! I highly recommend using them. Julie was great to work with.
Ron MacLean
01:23 25 Sep 18
We really love our pool renovation, Dale and the team did a fantastic job! We got all new plumbing, heater, sand filter, UV filtration system,new liner and metal on the walls, winter safety cover, rubberoc, and the list goes on and on. Communication was great, and the renovation was completed basically on time with only a slight delay beyond their control. We cant wait to enjoy our new backyard next summer! We will definitely recommend UV Pools to our friends and family!
Keri Joss
14:03 12 Sep 14
We were very happy to find UV Pools and even more impressed after our first encounter with Dale. He was quick to come out and speak with us, listen to our needs & wants, offer his professional opinions and was quick to respond with detailed quote we could understand. Dale & his crew were equally as professional when it came to getting down to the task at hand with the tear out and re-build of our space. The team was respectful, courteous and available thru the entire project. Quality workmanship and commitment to a quality product was evident. Our pool is amazing! UV Pools were exceptional and we would highly recommend them to anyone.Trevor & Keri Joss
